Shipping, delivery & pickup

Last updated: October 25, 2026

When your order is ready

Custom-cut orders are made to order in our West Springfield shop. Most are ready in 5 to 7 business days; large or specialty pieces can take longer. Ready-to-ship items are usually ready in 1 to 2 business days. We’ll email you when your order is ready or on its way.

Holidays: order by December 12 for Christmas pickup or delivery.

Free pickup in West Springfield

Choose pickup at checkout and collect your order from the Lucky Sevens Flooring showroom, 1752 Riverdale St, West Springfield, MA 01089, during shop hours. We’ll contact you when it’s ready. After-hours pickup is available by appointment.

Local delivery

We deliver ourselves within about 25 miles of the shop. The delivery fee is based on the distance to your address and is shown at checkout before you pay. We’ll call to set up a delivery time.

Ground shipping

We ship within the United States. Shipping cost depends on the size of your rug and is shown at checkout before you pay. Rugs ship rolled and wrapped. You’ll receive tracking information by email once your order ships. Delivery usually takes 3 to 7 business days after it leaves our shop.

When your order arrives

Please check your order when it arrives. If the package is damaged or anything is wrong, contact us within 48 hours with photos. See our Returns & Refunds policy for details.

Sales tax

Massachusetts sales tax is added at checkout where it applies.

Questions

Call 413-273-1965 or email [email protected].